You can request a return within 30 calendar days of your purchase.
To start a return - contact us at firstname.lastname@example.org. Be sure to provide a proof of purchase when requesting a return. To be eligible for a return, the item must be in original condition - unworn or unused, with tags, all collaterals and in its original packaging. Once we confirm that your order is eligible, you will be receiving a shipping label or a return merchandise authorization number (RMA) for an alternative way of your return. Items sent back to us without first requesting a return or without a RMA- WILL NOT BE accepted.
*** Please note that a restocking fee of 25% may apply to your order for all returned items, encompassing processing, inspection, and restocking costs. This fee will be subtracted from the original purchase price during the refund process. Our customer service team is available to assist you with any inquiries or assistance you may need. Please be aware that this policy could vary for specific items; kindly contact us directly to ascertain whether a fee will be applicable to your return.
If you have any questions, you can contact us by email at email@example.com.
Damaged items and other issues
Upon receiving your order, please make sure that none of the items got damaged during shipping and are free of manufacturing defects. Contact us immediately you find that we sent you the wrong item, or if you find any imperfections. We want to make it right so don’t hesitate to contact us!
Exceptions / non-returnable items
Custom-made items and personalized items can ONLY be returned due to manufacturing defects within 7 days of the purchase. If you need more information prior to the placing custom order or if you are not sure if your item is eligible for a return, please contact us and a member of our team will be happy to assist you.
Gift cards and clearance items are non-refundable and will not be accepted.
The easiest and fastest way to exchange an item would be to email us at firstname.lastname@example.org and a member of our team will he happy to assist you.
To receive a refund - ship the item back to us, we will conduct an inspection and approve the refund. You will be notified when the refund is processed. Refunds will ONLY be issued to the original payment method and would typically take 5 to 10 business days, which would depend on the processing times of the original tender.